At Tawaqly, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or mobile application.

1. Information We Collect: We collect the following personal information from users:

• Account Information: Name, email, phone number, and payment details.
• Car Details: Vehicle make, model, year, and other relevant information.
• Location Data: The location where the service will be performed.
• Service Details: Time and date of the requested service.

2. Use of Information: We use the collected information to:

• Process and fulfill your service requests.
• Communicate with you regarding your bookings.
• Process payments and refunds.
• Improve our services and customer experience.
• Send promotional offers or notifications (if you have opted-in).

3. Sharing of Information: We do not sell or share your personal information with third parties except:

• With service providers (cleaning agents) for the purpose of fulfilling your service request.
• With third-party service providers (e.g., payment processors) for processing transactions.
• When required by law or in response to legal requests.

4. Data Security: We use industry-standard encryption and security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights: You have the right to:

• Access and update your personal information.
• Request deletion of your data, subject to applicable laws.
• Opt out of promotional communications at any time.

6. Cookies: We use cookies and similar technologies to enhance your experience on our website and app. You can disable cookies through your browser settings, but this may affect functionality.

7. Changes to Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on our website or app, and the updated policy will take effect immediately upon posting.